Yes, we are confident that wherever you are, we will be able to reach you. Of course, some places are easier to reach than others and we only ask that you be patient with us if the location of your emergency is not within easy reach.
Yes! Our emergency plumbers in Aberdeen, Aberdeenshire are available 24 hours a day 365 days a year! We all understand that emergencies don't take time off and so we make sure we always have enough cover to be available for all of our clients all of the time.
Again, yes! Our emergency plumbers are trained to repair almost any boiler available right now. Sadly though, due to how many there are, we can't possibly hope to stock all of the parts that could be needed when one breaks down. Our emergency plumbers do manage to fix most (approximately 70%) of the boilers we attend on site within the hour, but we can never guarantee this.
If you've mistakenly booked an urgent service, it is very important that you let us know as soon as possible.
Given the nature of the booking request, this service may have been completed by the time you contact our company, and therefore a contractor may already be on the way to you by the time you make contact. Under these circumstances, we will not be able to offer you a refund for the deposit paid.
However, if the service is not complete and we have yet to finalise arrangements for a contractor to visit your property, you may be entitled to a partial refund. In some circumstances, partial refunds may be offered as a gesture of good will from TOD.
By explaining your booking is not of an urgent nature as soon as possible, you may be able to save some money.
If you need to cancel a booking with us, it is very important that you let us know as soon as possible by calling 07563 492 371. Please do not text this number as we can not guarantee that the text will be read immediately. We will send you a text message or email after the conversation to confirm the cancellation.
As explained above, because we're an emergency service dealing with urgent repairs, the service we provide begins as soon as the payment is made, so we are unfortunately not able to offer full refunds in the event of cancellations. We do accept that if the service is not complete however, we may be able to offer either a partial refund of £30 or a gesture of good will.
The partial refund is only considered if the service is incomplete and we haven't yet finalised arrangements for a contractor to visit your property. The service is complete as soon as we have sent the contractor your details.
If you cancel, you will not be liable for the labour costs unless the contractor has already arrived at your property.
The chances of getting a permanent job done are between 60 to 85% depending on the type of job the engineer is attending. Unfortunately we are not able to guarantee that every repair will be completed permanently, as in some instances, unique or unusual parts may be required and we are not able to keep every part for all of the boilers currently in use in stock, just for an example. Please do not hesitate to ask for further information about this when you call us if you have any concerns.
It is clearly indicated on the Website that Terms and Conditions apply at all times. In most cases, our clients need our contractors to arrive as soon as possible, and do not want us to spend the time reading them all out over the phone. We do remind our clients that Terms and Conditions apply by text message as soon as they have made a booking.
Trades on Demand accept no responsibility if our clients neglect to read the Terms and Conditions. They still apply under any and all circumstances.
Please feel free to visit the aftercare section and the terms by clauses if you still have any questions, or contact us directly.
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Excellent service from Trades on Demand - efficient and professional to deal with, knowledgeable and handles emergency situations quickly. Would highly recommend anyone looking for a local tradesperson to give them a call!
I called Trades on Demand yesterday and the electrican did a very prompt and efficient home electrical repair.I would recommend this company.I was not sure if I would be able to find an electrician at 7pm.on a Saturday. The electricity had gone off in my house. The adviser on the phone was very helpful and reassuring. The electrician who arrived to do the repair attended within 30 minutes and fixed the problem successfully.He explained the fault and advised how he would fix it. Very pleased with the work provided by Trades on Demand.
Efficient and pleasant manner. He said they would be there within the hour and they were. Job done and no trouble since. Recommended if it's an emergency.
Professional service, done right!
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